Refund & Cancellation Policy

This policy explains how refunds and cancellations work for paid subscriptions to Nufo by Growth System, operated by Guitaa Technology Private Limited. By subscribing you accept this policy together with our Terms of Service.

1. Free Trial

New accounts get a free trial period (length shown at sign-up). You will not be charged during the trial and may cancel at any time before it ends without any payment. If you do not cancel, your subscription auto-converts to a paid plan on the trial end date.

2. Cancellation

• You may cancel at any time from Settings → Billing in the app, or by emailing support@nufo.in from the email address registered on your account.
• After cancellation, the Service remains available until the end of the billing period you have already paid for. We will not charge you for any further renewal.
• Your data remains exportable for 90 days after the end of the paid period, after which it may be deleted.

3. Refunds

Paid subscription fees are non-refundable once charged. The free trial described in section 1 is how the Service is meant to be evaluated before any payment is made: it is available to every new account, requires no card, and can be cancelled at any time before it converts to a paid plan.

Where applicable consumer-protection law grants you a statutory right to a refund, we will of course honour it. Separately, and at our discretion, we will refund a charge raised in error — a duplicate payment, or a renewal taken after a valid cancellation.

4. Mid-cycle Plan Changes

• Upgrades take effect immediately. We charge a pro-rated amount for the remainder of the current billing period.
• Downgrades take effect at the next renewal. The lower plan's feature limits apply from that date.

5. Failed Payments & Grace Period

If a renewal payment fails, we will retry over a 7-day grace period during which the Service remains active. If payment is not received by the end of the grace period, the account is moved to read-only. After 30 days of non-payment, the account may be suspended.

6. GST Tax Invoice Adjustments

Where a refund is approved, we will issue a credit note adjusting the original tax invoice (GSTIN 08AAHCG4092N2Z1) in accordance with Section 34 of the CGST Act, 2017. Net of any payment-gateway fees that are non-recoverable, the refund will be credited to the original payment method within 7–10 business days of approval.

7. Non-refundable Items

• One-time setup, migration, or training services that have already been delivered.
• Add-on usage charges (e.g., WhatsApp messages, SMS, additional storage) that have already been consumed.
• Subscription fees for any billing period that has already commenced.

8. Disputes

For any refund-related dispute, please first write to support@nufo.in. We aim to resolve all refund claims within fourteen (14) business days.

9. Contact

Guitaa Technology Private Limited
GSTIN: 08AAHCG4092N2Z1
Jaipur, Rajasthan, India
Email: support@nufo.in